{
  "$schema": "https://raw.githubusercontent.com/jsonresume/resume-schema/master/schema.json",
  "basics": {
    "name": "Steven Radtke",
    "label": "Business analyst & operations professional (15 yrs, financial services) — and a hands-on builder who ships",
    "email": "stevecradtke@gmail.com",
    "location": { "city": "Eagan", "region": "MN", "countryCode": "US" },
    "url": "https://mudbox.pages.dev",
    "summary": "Fifteen years in retirement-services operations at Wells Fargo and Principal Financial Group. After a 2026 layoff: designed, built, and launched two businesses end-to-end solo — a live e-commerce store (raredropshop.gg) and a coaching practice (mudbox.pages.dev) — self-teaching brand design, web/Shopify development, SEO, payments, and marketing, working fluently alongside AI tools. Through-line: takes ambiguous goals and turns them into finished, working things.",
    "profiles": [
      { "network": "LinkedIn", "url": "https://www.linkedin.com/in/steven-radtke-b1893979/" }
    ]
  },
  "work": [
    {
      "name": "Principal Financial Group",
      "position": "Jr Business Analyst",
      "startDate": "2021-06",
      "endDate": "2026-03",
      "summary": "Retirement-services operations in a regulated financial-services environment: liaison between business partners and technology teams; Salesforce support and user-access administration; test and training data library management with data audits for system refreshes; UAT for business application changes."
    },
    {
      "name": "Wells Fargo (Institutional Retirement & Trust)",
      "position": "Business Applications Specialist",
      "startDate": "2014-03",
      "endDate": "2021-06",
      "summary": "Led UAT groups and projects for the PEGA Fusion and WyStar platforms; SME and primary point of contact for business users; wrote test scripts and scenarios; analyzed data and trends to inform enhancements; assisted with business requirements documents."
    },
    {
      "name": "Wells Fargo (Institutional Retirement & Trust)",
      "position": "Resolution Team Specialist",
      "startDate": "2012-07",
      "endDate": "2014-03",
      "summary": "Resolved complex issues across employer-sponsored retirement plans, applying working knowledge of ERISA and Title 26 rules for 401(k), 403(b), 457(b), defined benefit, and non-qualified plans."
    },
    {
      "name": "Wells Fargo (Institutional Retirement & Trust)",
      "position": "Web Support Specialist / Retirement Service Representative",
      "startDate": "2010-08",
      "endDate": "2012-07",
      "summary": "Assisted retirement plan participants with account access and plan questions; performed identity verification."
    }
  ],
  "projects": [
    {
      "name": "Rare Drop Shop",
      "url": "https://raredropshop.gg",
      "roles": ["Founder / Builder (solo)"],
      "startDate": "2026",
      "description": "Live e-commerce store for tabletop/TCG gaming gear, built end-to-end solo: brand system, custom Shopify/Liquid storefront, smart-collection catalog architecture, on-page SEO and structured data across all products, Shopify GraphQL Admin API work, supplier data rewritten into on-brand copy at scale.",
      "keywords": ["Shopify", "Liquid", "SEO", "GraphQL", "brand design", "e-commerce"]
    },
    {
      "name": "Mudbox Coaching",
      "url": "https://mudbox.pages.dev",
      "roles": ["Founder / Builder (solo)"],
      "startDate": "2026",
      "description": "Coaching business and marketing site: tiered offer ladder ($35/$50/$170), conversion-focused landing pages, PayPal + Calendly + community intake wired end-to-end, interactive cross-promo mini-game, verifiable credential strip, responsible disclaimers on the non-gaming offering.",
      "keywords": ["HTML/CSS/JS", "Cloudflare Pages", "PayPal", "Calendly", "conversion copywriting"]
    }
  ],
  "skills": [
    { "name": "Operations & service", "level": "15 years", "keywords": ["process accuracy", "compliance", "client service", "UAT", "data analysis", "cross-team coordination"] },
    { "name": "Retirement domain", "keywords": ["ERISA", "Title 26", "401(k)", "403(b)", "457(b)", "defined benefit", "non-qualified plans"] },
    { "name": "E-commerce", "keywords": ["Shopify", "Liquid theming", "catalog architecture", "Shopify Admin API"] },
    { "name": "Web", "keywords": ["HTML", "CSS", "JavaScript", "responsive design", "static hosting"] },
    { "name": "SEO", "keywords": ["on-page optimization", "structured data", "Search Console", "content strategy"] },
    { "name": "Brand & content", "keywords": ["identity systems", "conversion copywriting", "product copy at scale"] },
    { "name": "AI-augmented delivery", "keywords": ["tool direction", "prompt engineering", "rapid prototyping", "quality control"] }
  ],
  "education": [
    { "institution": "Brown College", "area": "Game Design and Development", "studyType": "B.S.", "endDate": "2008-12" }
  ],
  "meta": { "canonical": "https://mudbox.pages.dev/resume.json", "version": "1.1", "lastModified": "2026-07-13" }
}